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International Social Work
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The success factors in community work services

A critical incident study

Michael L. Weyers

School for Psychosocial Behavioural Sciences, Social Work Division, North-West University; North-West University, Potchefstroom Campus, Private Bag X6001, Potchefstroom, 2520, South Africa mwkmlw{at}puk.ac.za

Andriette M. van den Berg

NG Welfare, PO Box 603, Krugersdorp, 1740, South Africa.

English

The article contains the results of a study in which the critical incident technique (CIT) was used to determine success factors in community work services. The results were also compared with those of a typical opinion survey. The CIT proved to be a more neutral and effective research tool.

French

Cet article révèle les résultats d'une recherche pour laquelle la technique d'incidents critiques (TIC) a été utilisée afin de déterminer les facteurs de succès dans la dispensation des services communautaires. Les résultats ont également été comparés à ceux d'un sondage d'opinions dites typiques. Cette étude prouve que la TIC est un instrument plus neutre et plus efficace que le sondage d'opinions typiques.

Spanish

Se dan los resultados de un estudio en el que se usó la técnica de incidente cr'tico (critical incident technique, CIT) para identificar factores que influyen el éxito de servicios de trabajo comunitario. Los resultados se compararon también con los de una encuesta de opinión t'pica. La CIT probó ser un instrumento de investigación más neutral y efectivo.

Key Words: community work • critical incident technique (CIT) • critical success factors • social work

International Social Work, Vol. 49, No. 2, 177-187 (2006)
DOI: 10.1177/0020872806061225
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