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International Social Work
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Job stress, perceived inequity and burnout among school social workers in Hong Kong

Tony S.K. Tam

Department of Social Work and Social Administration, The University of Hong Kong, Pokfulam Road, Hong Kong, tsktam{at}hkusua.hku.hk

Lilian P.K. Mong

Hong Kong

English

Job stress and perceived inequity are revealed as correlates of burnout among school social workers in Hong Kong. The findings do not support the expectation that burnout is general, in spite of the government’s reforms in the social welfare services. A sense of personal accomplishment may serve as a mediator. However, the respondents suffer from role strain and identity confusion due to lack of communication among schools authorities, students and parents.

French

Cet article décrit comment la conjugaison du stress au travail et inéquités perçues sont liées au `burnout' chez les travailleurs sociaux en milieu scolaire à Hong Kong. Les résultats ne semblent pas confirmer la croyance que le `burnout' existe de façon généralisée malgré les changements observables introduits par le gouvernement en vue d'améliorer l'efficacité des coûts des services de bien-être social. Un sentiment d'accomplissement personnel sert possiblement de médiation efficace. Les répondants souffrent néanmoins de tensions face à leur rôle et de confusion identitaire dues à l'incompréhension du rôle du travailleur social scolaire par les autorités scolaires, les étudiants et les parents.

Spanish

Este trabajo describe el agotamiento en el trabajo y la percepción de inequidad como correlatos del descontento entre los trabajadores sociales de la escuela en Hong Kong. Los hallazgos no parecen apoyar la expectativa de que el descontento exista como patrón general a pesar de los cambios observables introducidos por el gobierno en los servicios de bienestar social. Un sentido de realización personal puede servir como ,mediador efectivo. Sin embargo los entre,vistados padecen una tensión de rol y confusión de identidad que proviene de la falta de comunicación entre autoridades de la escuela, los estudiantes y los padres de familia.

International Social Work, Vol. 48, No. 4, 467-483 (2005)
DOI: 10.1177/0020872805053470
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