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International Social Work
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Telephone Counseling

A Comparison of Arab and Jewish Israeli Usage

Alean Al-Krenawi

Spitzer Department of Social Work, Ben-Gurion University of the Negev, POB 653, Beersheva 84105, Israel. alean{at}bgumail.bgu.ac.il

John R. Graham

University of Calgary, Canada.

Mueen Fakher-Aldin

ERAN Services, Beersheva, Israel.

Arab Israeli callers to an Israeli telephone counseling service are analyzed, comparing them with Jewish Israeli callers, in order to better understand Arab mental health utilization and needs. A questionnaire was used for a sample of 7000 Jewish and 344 Arab callers. Arab callers complained of interpersonal and family problems, and the Jewish sample personal and mental health problems. The discussion relates these to ethno-cultural gender construction, health care utilization, client etiology and family and community structures. The signi.cance for programs and clinical services is considered.

International Social Work, Vol. 46, No. 4, 495-509 (2003)
DOI: 10.1177/0020872803464006
Add to CiteULike CiteULike   Add to Connotea Connotea   Add to Del.icio.us Del.icio.us   Add to Digg Digg   Add to Reddit Reddit   Add to Technorati Technorati    What's this?