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International Social Work
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Managing the quality paradox

Producing welfare services in a turbulent environment

Jef Breda

University of Antwerp (UFSIA), Department of Sociology and Social Policy, Prinsstraat 13, B- 2000 Antwerp, Belgium, Jef.Breda{at}ufsia.ac.be

Stefan Crets

The King Boudewijn Foundation, Brederodestraat 21, B- 1000 Brussels, Belgium

Management methods such as Total Quality Management are being introduced into the non-profit sector without reconsideration. One of these unconsidered items concerns the turbulence in the immediate environment. In this study of a Belgian social service agency we demonstrate the massive impact of short-term changes on the internal work processes as well as the managerial potential to react to and control these influences.

International Social Work, Vol. 44, No. 1, 43-55 (2001)
DOI: 10.1177/002087280104400105
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